How we collect, use, and protect information when you use our website and stay with us.
The Beniluxe operates a short-stay serviced apartment booking platform based in Tse Addo, Accra, Ghana. This policy explains how we handle personal information when you browse our website, create an account, make a booking, contact us, or stay in one of our apartments.
Depending on how you interact with us, we may collect:
We use personal information to:
Where applicable, we process personal information because it is necessary to perform a contract with you, to comply with legal obligations, to pursue legitimate business interests such as fraud prevention and service improvement, or because you have given consent for a specific purpose such as optional marketing or account features.
We do not sell your personal information. We may share information only where needed to operate our services, including with:
Any third-party service provider is expected to handle information only for the purpose we specify and with appropriate safeguards.
Our website may use cookies, local storage, and similar technologies to keep you signed in, remember booking preferences, protect forms from abuse, and understand how the site is used. Security features such as Cloudflare Turnstile may process technical signals to distinguish legitimate visitors from automated abuse.
You can control cookies through your browser settings, although some site features may not work correctly if essential cookies are disabled.
We keep personal information only for as long as necessary for the purposes described in this policy, including to manage bookings, resolve disputes, enforce our terms, and meet legal or accounting requirements. Retention periods may vary depending on the type of record and applicable law.
We use administrative, technical, and organisational measures designed to protect personal information, including access controls, secure hosting practices, and payment processing through established providers. No online service can guarantee absolute security, but we work to reduce risk and respond to incidents responsibly.
Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, to object to or restrict some processing, or to withdraw consent where processing is consent-based.
You can update much of your account information from your profile page where available. For other requests, contact us using the details below. We may need to verify your identity before responding.
Our services are intended for adults making bookings or managing stays. We do not knowingly collect personal information directly from children without appropriate parental authority and consent where required.
Our business operates in Ghana, but guests may access our website from other countries. If you provide information from outside Ghana, you understand it may be processed in Ghana and by service providers supporting our operations.
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date shown above. If changes are material, we may also provide additional notice where appropriate.
If you have questions about this policy or want to make a privacy request, contact us at:
For terms governing bookings and stays, please see our Terms of Service.