Terms of Service

1. Agreement to these terms

By accessing our website, creating an account, submitting a booking request, or staying at one of our serviced apartments, you agree to these Terms of Service and to our Privacy Policy. If you do not agree, please do not use our services.

These terms apply to guests, account holders, and anyone booking on behalf of another person. If you book for someone else, you confirm that you have authority to accept these terms on their behalf.

2. About The Beniluxe

The Beniluxe provides short-stay serviced apartment accommodation in Tse Addo, Accra, Ghana. Bookings may be made directly through our website or through authorised staff channels. Apartment availability, pricing, amenities, and house rules may vary by unit.

3. Bookings and reservations

A booking is confirmed only when you receive a booking confirmation from us and, where payment is required, when payment is successfully completed or otherwise accepted according to the booking method selected.

• You must provide accurate guest details, including name, email, phone number, nationality where requested, and the number of guests staying.
• Bookings are subject to apartment availability and any turnover or servicing windows shown during the booking process.
• We may refuse or cancel a booking if information is incomplete, misleading, fraudulent, or if we reasonably believe the booking would breach house rules, safety requirements, or applicable law.
• Check-in and check-out times, access instructions, and any special arrangements will be communicated in your booking confirmation or pre-arrival communications.

4. Payments

Payments are processed through our authorised payment providers. We do not store full card details on our servers. By completing payment, you authorise us and our payment partners to process the transaction for your booking.

• Quoted prices are shown in Ghana Cedis (GHS) unless otherwise stated.
• Some bookings may be placed on a temporary hold while payment is completed. If payment is not completed within the hold period, the reservation may expire and dates may become available to other guests.
• Taxes, fees, or additional charges applicable to your stay will be disclosed during checkout or in your confirmation where relevant.
• Chargebacks or disputed payments made without first contacting us may result in cancellation of the booking and restriction of future use of our services.

5. Cancellations, changes, and refunds

Cancellation and refund eligibility depends on the booking status, timing, payment method, and any policy communicated at the time of booking. Unless otherwise stated in your confirmation, the following general principles apply:

• Requests to change dates or guest details are subject to availability and may require a new booking or additional charges.
• If you cancel before the applicable deadline, any refund will be processed through the original payment method where possible.
• No-shows, early departures, or unused nights may not qualify for a refund unless we agree otherwise in writing.
• We may cancel a booking in cases of force majeure, safety concerns, maintenance issues, payment failure, or breach of these terms. Where cancellation is due to our unavailability, we will work with you on rebooking or a fair refund where appropriate.

6. Guest responsibilities

During your stay, you agree to:

• Follow all house rules, building access procedures, and instructions provided for your apartment.
• Use the apartment only for lawful residential short-stay purposes and not for prohibited commercial activity, parties beyond permitted occupancy, or any activity that disturbs neighbours or compromises safety.
• Keep the number of guests within the maximum occupancy stated for the apartment.
• Treat the property, furnishings, appliances, and shared areas with reasonable care.
• Report maintenance issues, security concerns, or damage promptly so we can respond.

7. Damage, cleaning, and additional charges

You are responsible for loss or damage caused by you, your guests, or anyone you allow into the apartment, except for normal wear and tear. We may charge reasonable costs for repair, replacement, specialist cleaning, or lost revenue where your stay cannot proceed because of damage you caused.

Smoking, pets, or other restrictions may apply depending on the apartment. Please review the house rules shown for your selected unit before booking.

8. Accounts and communications

If you create an account, you are responsible for keeping your login credentials secure and for activity under your account. You agree to receive booking-related communications by email or other contact details you provide, including confirmations, payment updates, access instructions, and service notices.

Marketing communications, where sent, will include an option to opt out where required by law.

9. Website use

You may not misuse our website or booking systems. Prohibited conduct includes attempting unauthorised access, interfering with site security, scraping content in violation of our rights, submitting false information, or using automated tools to disrupt availability or pricing.

10. Disclaimers and limitation of liability

We work to keep apartment descriptions, photos, and availability accurate, but minor differences in layout, furnishings, or amenities may occur. To the fullest extent permitted by applicable law, our services are provided on an "as available" basis.

We are not liable for indirect, incidental, or consequential losses arising from your stay or use of the website, except where liability cannot be excluded by law. Nothing in these terms limits rights you may have under mandatory consumer protection laws.

11. Governing law

These terms are intended to be governed by the laws of Ghana, without regard to conflict-of-law principles. Disputes should first be raised with us in good faith so we can attempt to resolve them promptly.

12. Changes and contact

We may update these terms from time to time. The version posted on this page applies from the date shown above. Material changes may also be referenced in booking communications where appropriate.

Questions about these terms can be sent to [email protected] or through our contact page.